Privacy Policy – Samr Trust

SAMR Trust (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, how we protect it, and your rights.

1. What Information We Collect

We may collect and process the following types of information:

Personal Identification Information: name, email address, postal address, telephone number, and other similar contact details, when you sign up, contact us, or make a donation.

Payment & Financial Information: details required to process donations (e.g. card or bank information), where applicable, though we use secure third-party payment processors.

Usage Information: data about how you use our website (pages visited, time spent, clickstreams) and interactions with our appeals, projects, or donation flows.

Device and Technical Data: your IP address, browser type, operating system, device identifiers, cookies, location information where permitted.

Communications Data: any messages you send to us, including via email or through forms on our site.

2. How We Use Your Information

We use your data for purposes including:

To process your donations and send receipts.
To send you updates, newsletters, appeals, and other communications if you have opted in.
To respond to inquiries, complaints or feedback.
To administer your account if you create one.
For internal record-keeping, statistical analysis and improving our services (e.g. to improve website function, user interface, or donation process).
For legal or regulatory obligations.

3. Legal Basis for Processing

Consent: for marketing communications, newsletters, or for certain uses of your data when we have asked your permission.
Performance of a contract: to process your donations / orders / fulfilment of services you requested.
Legitimate interests: for internal record keeping, website maintenance, fraud prevention, improving our services, as long as these do not override your rights.
Legal obligation: where required by law (e.g. anti-fraud, tax regulations, disclosure to authorities if legally obliged).

4. Sharing / Disclosure of Information

We do not sell your personal data. However, we may share your information with:

Service providers & processors (e.g. payment gateways, email providers, data storage, IT & hosting providers) who help us operate the website or process donations. They are contractually bound to maintain confidentiality and security of your data.
Regulatory bodies, law enforcement or authorities when required by law.
Where you explicitly agree or request us to share with third parties.

5. Cookies and Tracking

We use cookies and similar technologies to:

Enable network and site functionality.
Analyze site usage so we can improve it.
Provide functionality for logged-in users / returning donors.
Possibly for marketing or retargeting (if applicable).

You can manage or disable cookies at any time via your browser settings; however, disabling certain cookies may affect site functionality (e.g. donation flow, login, etc.).

Data Retention

We will retain your personal data for as long as necessary:

To fulfil the purposes for which it was collected, and after to comply with legal obligations.
If you have signed up for newsletters, we will keep you on our list until you opt out.
If you make donations, we keep donation records for accounting, auditing, tax, or regulatory purposes as required by law.

7. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction.
Payment information is handled securely via reputable third-party payment processors, which comply with industry security standards.

8. Your Rights

Depending on your country, you may have rights including:

The right to access the personal data we hold about you.
The right to rectify or update inaccurate or incomplete data.
The right to erase / delete your data (where it does not conflict with legal obligations).
The right to restrict or object to certain processing (e.g. marketing).
The right to withdraw consent at any time (for processing based on consent).
The right to data portability where applicable.

To exercise any of these rights, please contact us at [contact email] or through our Contact Us page.

9. Children

Our services are not directed at children under the age of 16 (or local applicable age). We do not knowingly collect personal information from children under that age. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we’ll post the updated version on the website with the date of last revision. If the changes are significant, we may also notify you by email or other means.